Shipping

Delivery is free for all orders of $49.00 or more. Orders below $49.00 attract a nominal $6.50 fee. Currently as there are delays of several weeks with Australia Post standard shipping, express shipping is advised on all orders.

Cartridges.com.au employs the fastest and most reliable delivery companies in the country:

Orders received before 12:00pm are usually dispatched the same dayOur warehouses processes orders between 9am - 9pm, Monday to Friday. A tracking number will be provided so you know exactly when your cartridges will arrive99.2% of our 5100+ lines of cartridges are always in stock

Delivery is free for all orders of $49 or more. Orders below $49 attract a nominal fee of $6.50.

The cartridges.com.au team would love to meet you, however as our distribution warehouses are focused on processing thousands of orders daily, we are unable to offer a collection service. Thankfully, for all orders over $49 we offer free fast delivery. All orders received before 12pm are dispatched the same day.

Yes. We only use Australia's most reputable express courier companies, including:

• Toll Express
• Australian Air Express
• Couriers Please Overnight Direct
• Australia Post

We provide a tracking number for all orders, so you know exactly when your printer cartridges will arrive.

Our premium insured couriers deliver printer cartridges Australia wide, door to door. Under their insurance and delivery terms, our couriers must obtain a signed delivery receipt. You can select the 'ATL' (authority to leave) option which allows the courier to leave your goods unattended. This option waives your right to claim insurance.

Deliveries occur Monday to Friday between 8:30am and 5pm. We highly recommend that orders are sent to an address where someone will be present during these times (e.g. business address / your mum's place).

Should nobody be available to accept your delivery, our couriers charge substantial re-delivery fees which we are unable to absorb due to our extremely low prices. Re-delivery charges apply.

Cartridges.com.au is an Australian based and owned business. At present we do not ship internationally. We previously shipped intergalactically but our free return delivery policy was no longer feasible.

Absolutely. We even deliver to these wonderful Australian places and towns, thank god we aussies have a sense of humour!

Titty Bong, VIC 3542

Innaloo, WA 6018

Chinaman's Knob, VIC 3160

Useless Loop, WA 6537

Burrumbuttock, NSW 2642

Fannie Bay, NT 0820

Yorkey's Knob, QLD 4878

Eggs and Bacon Bay, TAS 7112

Rooty Hill, NSW 2766

Grong Grong, NSW 2652

Come By Chance, NSW 2832

Seventeen Seventy, QLD 4677

Nowhere Else, TAS 7306

Nar Nar Goon, VIC 3812

Cockburn, SA 5440

Humpty Doo, NT 0836

Watanobbi, NSW 2259

Mount Martha, VIC 3934

We provide a tracking number for all orders, so you know exactly when your printer cartridges will arrive.

Don't panic. Cartridges.com.au guarantees to replace any cartridges damaged during shipping. Provided that you notify us of the damage within 48 hours of the goods being delivered, we will immediately re-deliver those goods free. Simple.

We accept all of the following payment methods:

Visa
Master Card
PayPal

Cartridges.com.au is the only print and toner supplier offering a 'Lowest Price or its Free Promise' and in order maintain rock bottom prices we do not accept cheques, money orders or direct deposits from general customers.

No surcharges or fees! Cartridges.com.au do not charge any surcharges or fees for accepting your payment. Why should you pay, to pay?

Please check your tracking number (located on your invoice) to confirm the status of your delivery. Should your tracking number indicate that your printer cartridges have already been delivered or are lost in transit please contact us

Cartridges.com.au guarantees to replace any lost orders. Provided that you notify us within 5 business days of the anticipated delivery time, we will immediately re-deliver those goods free.

Please check your tracking number (located on your invoice) to confirm the status of your delivery. Should your tracking number indicate that your printer cartridges have already been delivered or are lost in transit please contact us

Payment

We accept all of the following payment methods:

• Visa
• Master Card
• PayPal

Cartridges.com.au is the only print and toner supplier offering a 'Lowest Price or its Free Promise' and in order maintain rock bottom prices we do not accept cheques, money orders or direct deposits from general customers.

No surcharges or fees!

Cartridges.com.au do not charge any surcharges or fees for accepting your payment. Why should you pay, to pay?

As cartridges.com.au is the only print and toner supplier offering a 'Lowest Price or its Free Promise' we highly recommend you beg, borrow or steal a friends credit card to take advantage our our savings. If you steal your friend's credit card, give it back or go to the Bahamas!

We accept all of the following payment methods:

Visa
Master Card
PayPal

No surcharges or fees!

Your credit card details are sent directly to our secure payment gateway. We never see your credit card details and we do not store them in our system. Any personal information received by cartridges.com.au is stored securely and handled confidentially. cartridges.com.au will never pass your private information to a third party.

cartridges.com.au understands the confidential nature of your private data. For this reason, our website employs the very best security for all personal data and the entire payment process. All information is handled via a secure connection using an SSL certificate. SSL encryption technology means you can have confidence that your data is sent and received securely, and it won't end up in the wrong hands.

Yes. To save paper and help our environment all invoices are sent by email immediately following your order confirmation.

If you still can't find your order, please check your spam filter or alternatively contact us.

To save paper and help our environment all invoices are sent by email immediately following your order confirmation.

If you still can't find your order, please check your spam filter or alternatively contact us.

Returns & Refunds

Cartridges.com.au will accept and pay for returns of cartridges that we have incorrectly shipped, provided the invoice shows a different cartridge to the item supplied. As cartridges.com.au is a high volume and extremely low margin supplier, we are unable to accept returns of cartridges that have been either incorrectly ordered or are no longer required.

Don't panic. Cartridges.com.au guarantees to replace any cartridges damaged during shipping. Provided that you notify us of the damage within 48 hours of the goods being delivered, we will immediately re-deliver those goods free. Simple.

Cartridges.com.au guarantees to replace any cartridges lost during delivery. Provided that you notify us of the loss within 5 business days of the anticipated delivery time, we will immediately re-deliver those goods free. Simple.

As cartridges.com.au is a high volume and extremely low margin supplier, we are unable to accept returns of cartridges that have been either incorrectly ordered or are no longer required.

Cartridges.com.au provides a 100% Satisfaction Guarantee for all of its printer cartridges.

Often things that appear to be faults are in fact due to printer settings, cartridge installation,. incorrect paper and other factors. Cartridges.com.au has compiled a large list of common queries and how to fix them.

Firstly visit our Knowledge Base.

Should your cartridge still appear faulty, please select the manufacturer from the list below for detailed return instructions:

Returns Policy

Your cartridge is covered by a comprehensive manufacturer warranty.

Should you experience any fault, the cartridge must be returned to the cartridges.com.au shipment warehouse for testing and possible replacement / credit within 60 days from purchase date.

Step 1 - Provide us with your details In order to initiate a return, you must send us an email with the following information to support@cartridges.com.au

• Customer name

• Customer address

• Invoice number

• Copy of invoice

Print head cleaning program must have been run at least 3 times (where possible for your printer)

Batch Number (only if applicable)

Detailed description of the fault (for example, my cartridge is not printing, some colours are missing, the cartridge is printing fuzzy lines)

Attach a print sample showing the fault

Attached a printer configuration report (this a report produced by your printing showing its various settings. Please view your manufacturer's website for instructions about how to produce this report.)

For Drums / Toner faults attach a meter reading of when the drum was installed and when it faulted

Please note: All cartridges must be returned at least 80% full in order for your return to be accepted. Unless the fault relates to the cartridge depleting early, in which case a reading of the number of prints for that cartridge will be required.

Step 2 - Cartridges.com.au will arrange your return completely free!

Following assesment of your Return Request Form, cartridges.com.au will send you a Postpack together with all the information you need to return the cartridge.

Pricing

"Find a cheaper price that we can't BEAT and we'll supply your item FREE - even up to 14 days AFTER your purchase!" 

Cartridges.com.au is Australia's fastest growing supplier of printer cartridges. Our massive buying power enables us to pass the savings directly to you.

You can be confident that our prices are the lowest available because we constantly monitor our competitor's pricing to ensure we offer the best value possible.

How does the cartridges.com.au 'If we can't beat it. it's Free Promise' work?

If you find a cheaper price on an identical stocked item, cartridges.com.au promises to supply that item free if we cannot beat the cheaper price - even up to 14 days AFTER you have purchased!

Our lowest pricing promise includes:

• competitors specials
• all pricing from retailers, wholesalers, distributors, manufacturers and importers
• all online and corporate pricing
• package deals, provided we offer an identical package offer


Cartridges.com.au reserves the right not to supply to competitors. Hands off our great pricing!

Found a cheaper price somewhere else? We're sorry and we'd really like you to let us know so we can beat that price or provide your cartridge free.

We will take the hassle out of the process for you, simply provide the name of our competitor, the relevant product and price, and we will take care of the rest!

There are a number of reasons why our prices are so low:


Buying power: We only sell printer cartridges, meaning we can focus our buying power to deliver you massive savings. Our multi million dollar warehouse stock ensures that manufacturers give us the best deals and we pass these savings on to you.


Online advantage: Unlike traditional retail businesses and even the large chain stores, we don't have additional costs such as retail rent, sales reps, mainstream advertising, franchise fees etc. We pass on these savings directly to you.


We do things smarter: Unlike our competitors, both retail and online, we operate very efficiently. For example, we don't accept fax orders, we email all invoices and we are often prepared to make a loss to gain a new customer (hoping you will recommend us to your friends!).

As we stock a huge amount cartridges in our multi million dollar warehouses at any one time, our prices are always at bulk buy rates. If by chance you find a cheaper price, even on our competitor's bulk rates, we guarantee to beat that price or provide it free.

Yes, we consider all of our prices to be special because they are the cheapest. As our prices are always so low, we generally don't present them in a specials section like most other suppliers.

Thanks to our huge buying power, manufacturers sometimes drop their prices on specific cartridges to keep us happy and we then update our customers. To take advantage of this, please register here.

Purchasing

Ordering at cartridges.com.au is a fast, easy and simple process. You can order:

• Online - via our easy shopping cart
• Purchase Orders - Accounts, school and government customers please attach your purchase order number in your online order.

99.2% of our 5100+ lines of cartridges are always in stock, equating to millions of dollars of stock held at any one time.

We carry all of the leading brands of compatible cartridges including HP, Canon, Epson, Brother, Lexmark and many more.

We accept all of the following payment methods:

• Visa
• Master Card
• PayPal

Cartridges.com.au is the only print and toner supplier offering a 'Lowest Price or its Free Promise' and in order to maintain rock bottom prices we do not accept cheques, money orders or direct deposits from general customers.

No surcharges or fees!

Cartridges.com.au do not charge any surcharges or fees for accepting your payment.

99.2% of our 5,100+ lines of cartridges are in stock at any one time, so back orders are very rare.

If for some reason we don't have your item currently in stock, we won't take your money for a back order. That's not a misprint, we understand that you need cartridges fast, so rather take an order that we can't quickly fulfill we will direct you to someone that can.

Our mistake: We have made an error on our end and your item is not displaying in our search results for some reason. In case that's the problem, please contact us.

Early adopter: You're a regular Thomas Edison and have either bought or invented the latest printer for which cartridges are not even available yet. Simply contact us. and we'll invest in your business or order the cartridges for you.

Dead and buried: You may be using a very old cartridge that we simply don't stock. For example, we don't stock ribbons for those old golf-ball style typewriter thingies (I think my grandad had one) and we don't have any of those letters that you put in a printing machine and then turn the handle - we're not Noah's ark!

As we stock a huge amount cartridges in our multi million dollar warehouses at any one time, our prices are always at bulk buy rates. If by chance you find a cheaper price, even on our competitor's bulk rates, we guarantee to beat that price or provide it free.

We provide a tracking number for all orders, so you know exactly when your printer cartridges will arrive.

We only use Australia's most reputable express courier companies, including:

• Toll Express
• Australian Air Express
• Couriers Please - Overnight Direct
• Australia Post

Cartridges.com.au does not have a loyalty program as they offer insultingly bad value. Instead we have a royalty promise to provide good old fashioned value and service to keep you loyal, not worthless points.

Our promise is to treat you like royalty:

• we promise the lowest price or it's free
• we promise to treat you like our mum (we love our mums!) and will go out of our way to make sure you're happy
• we promise to take all steps necessary to make sure you're satisfied
• we promise to handle your enquiries in a fast and friendly manner

Yes.

Simply login and update your details in the 'Update My Details' section.

As cartridges.com.au is a high volume and extremely low margin supplier, we are unable to accept returns of cartridges that have been either incorrectly ordered or are no longer required.

Warranties

All of our cartridges are backed by a manufacturer warranty period of 1 year. 

Yes! Cartridges.com.au have a genuine 100% satisfaction guarantee.

If you are unsatisfied for any of the following reasons we will immediately replace your cartridge or credit your account:

• you find a cheaper price that we can't beat, even up to 14 days after your purchase
• your cartridge is faulty, defective or malfunctioning within either the 1 year manufacturer warranty period
• you do not receive the goods that you ordered
• your cartridge is damaged during delivery (you must notify us within 2 business days)
• your delivery is missing

All of our ink and toner printer cartridges are of the absolute highest quality available.

Absolutely not.

As much as they might like to, printer manufacturers cannot force you to use particular printer cartridges and they cannot void your warranty for not using their cartridges either. In fact, it's illegal under both Australian and international law for a manufacturer to do so.

Whilst printer manufacturers are not quite Darth Vader, cartridges.com.au are here to keep them away from The Dark Side. So if anyone tells you that your printer's warranty will be voided by a compatible or re-manufactured cartridge send them to us and we'll use The Force to set them straight.

95% of our orders are delivered within a maximum of 3 business days. Please check your tracking number (located on your invoice) to confirm the status of your delivery. Should your tracking number indicate that your printer cartridges have already been delivered or are lost in transit please Contact Us.

Cartridges.com.au guarantees to replace any lost orders. Provided that you notify us within 5 business days of the anticipated delivery time, we will immediately re-deliver those goods free.

Don't panic. cartridges.com.au guarantees to replace any cartridges damaged during shipping. Provided that you notify us of the damage within 48 hours of the goods being delivered, we will immediately re-deliver those goods free. Simple.

Product & quality

Cartridges.com.au understands that quality and value are most important to our loyal customers. For this reason, we provide you with a full range of printer cartridges:

Compatible Cartridges/Toners: At cartridges.com.au we only supply the most premium quality compatible cartridges/toners that are manufactured to ISO9001/ISO14001 standards and extensively tested. These cartridges contain premium grade components from industry leading companies. Our cartridges are compatible with top printer brands such as Brother, Epson, Canon, HP, Dell, Lexmark and many more. The exceptional reliability ensures that you can find a cost-effective solution to suit your personal or business printing needs.

Re-manufactured Cartridges/Toners: Original cartridges that have gone through a re-manufacturing process so that they meet or exceed original manufacturer specifications. This process involves dis-assembly, cleaning, replacing parts and thorough testing.

Due to marketing savings and using recycled parts, compatible and re-manufactured printer cartridges/toners are generally up to 50% cheaper than original cartridges and often contain up to 20% more ink - making them unbeatable value!

Plus, cartridges.com.au backs up all of it's compatible and re-manufactured cartridges/toners with:

direct from manufacturer full 1 year warranty

All of our ink and toner printer cartridges are of the absolute highest quality available.

Cartridges.com.au carries all the leading brands of compatible printer cartridges and toners. Plus, 99.2% of our multi million dollar warehouse inventory is in stock at any one time. Our brands of compatible printer cartridges and toners include:
• Brother
• Canon
• Dell
• Epson
• HP
• Konica Minolta
• Lexmark
• OKI
• Ricoh
• Samsung
• Xerox

The number of pages you cartridge will produce (also known as 'yield') is displayed in the product information section for a lot of our cartridges. 

The yield for all cartridges and toners is exactly same as the original manufacturer's standard yield and often more. Meaning more pages for your dollar.

A

Hmmm, given our massive range there's only one of three possibilities:

Our mistake: We have made an error on our end and your item is not displaying in our search results for some reason. In case that's the problem, please contact us.

Early adopter: You're a regular Thomas Edison and have either bought or invented the latest printer for which cartridges are not even available yet. Simply contact us. and we'll invest in your business or order the cartridges for you. 

Dead and buried: You may be using a very old cartridge that we simply don't stock. For example, we don't stock ribbons for those old golf-ball style typewriter thingies (I think my grandad had one) and we don't have any of those letters that you put in a printing machine and then turn the handle - we're not Noah's ark!

Absolutely not.

As much as they might like to, printer manufacturers cannot force you to use particular printer cartridges and they cannot void your warranty for not using their cartridges either. In fact, it's illegal under both Australian and international law for a manufacturer to do so.

Whilst printer manufacturers are not quite Darth Vader, cartridges.com.au are here to keep them away from The Dark Side. So if anyone tells you that your printer's warranty will be voided by a compatible or re-manufactured cartridge send them to us and we'll use The Force to set them straight.

Ink cartridges are purposely designed not be refilled. The main reason is that printer cartridges are manufactured to be air tight so that the ink inside doesn't dry out (ink should dry on the page, not in the printer!). During the refilling process the delicate vacuum of the cartridge is often broken and this leads to the ink inside being exposed to the air and drying. Once the ink has dried it usually gets stuck in the microscopic holes in the print head and that results in a permanently damaged printer. Unfortunately, damage such as this is not covered by your warranty and once this occurs you must buy a new printer.

By saving a few dollars on your cartridges, you risk a few hundred (or even thousand) dollars on your printer!

For this reason cartridges.com.au does not recommend refilling your printer cartridges. We don't do it with the cartridges we use (or our Mum's for that matter) and so we won't recommend it to you. We're proud to say that none of the cartridges that are sold on cartridges.com.au have been refilled.

Cartridges.com.au focuses all of it's buying power towards printer cartridges and toners to deliver you the lowest possible price. As such, we don't supply printers, paper or other accessories.

You should store your ink and toner cartridges as follows:

• in their original sealed packaging
• upright with the print-heads facing up
• in a cool dry place (heat can cause ink to expand and cartridges to leak)

All cartridges have a shelf life of approximately 2 years, meaning you can stock up and use them as needed.

All cartridges have a shelf life of approximately 2 years, meaning you can stock up and use them as needed.

Company Details

We are Australia's fastest growing cartridge supplier.

We are the only business with:

• a lowest price or it's free promise - even 14 days after your purchase
• genuinely free delivery, for all orders over $49
• free 12 month warranty
• free delivery for returned items
• genuine honesty - no sneaky free printer offers or cheap loyalty programs
• a personality; we like long walks along the beach, candle lit dinners for two and really cheap cartridges!

OUR MISSION
Cartridges.com.au views our customers as the ultimate stakeholders in our business.
Our mission is to create happy and loyal stakeholders by delivering an easy, fast and enjoyable shopping experience.

OUR VISION
Cartridges.com.au vision is threefold:

• Our stakeholders (customers): To have as many happy and loyal stakeholders as possible.
• Our Team: To maintain an environment that encourages and promotes our team to realise their full personal and career potential.
• Our community: To ensure that our business delivers positive outcomes for our environment, the broader social community and our corporate partners.

Unlike traditional retail businesses and even the large chain stores, cartridges.com.au operates as an online business in order to save costs such as retail rent, sales reps and franchise fees. We then pass these savings directly to you.

Thankfully, for all orders over $49 we offer free fast delivery. Orders received before 12pm are dispatched by priority courier from our distribution warehouses in each state the same day.

Although we would love to meet you, as we process a large volume of orders daily, we are unable to offer a collection service.

No. Beware of free printer offers!

You wouldn't sign a contract to buy petrol at $10 a litre just to get a "free" $500 gas-guzzler in return - don't make the same mistake with your cartridges!

Security & Privacy

We're not stalkers and we understand that your privacy is paramount.

Cartridges.com.au values your privacy and takes great care protecting the information that you provide us. Our commitment extends to complying with all applicable laws and industry standards.

Your credit card details are sent directly to our secure payment gateway. We never see your credit card details and we do not store them in our system. Any personal information received by cartridges.com.au is stored securely and handled confidentially. Cartridges.com.au will never pass your private information to a third party.

Cartridges.com.au understands the confidential nature of your private data. For this reason, our website employs the very best security for all personal data and the entire payment process. All information is handled via a secure connection using an SSL certificate. SSL encryption technology means you can have confidence that your data is sent and received securely, and it won't end up in the wrong hands.

Absolutely not! Most of us here at cartridges.com.au are vegetarians so we don't like SPAM either.

But seriously, cartridges.com.au is fully compliant with the Spam Act 2003 and consequently does not send unsolicited emails for any purpose.

Yes. If you are under the age of 18 years, we ask that you do not submit any personal information to us. Please ask a parent or guardian to assist you instead.

Account information

Yes. We really hate those annoying sites that force you to become a member to order and then send you heaps of SPAM emails. So you can simply checkout as a guest and we definitely won't send you any unwanted SPAM.

Yes. In fact over 13,881 businesses are pre-approved!

Accounts customers enjoy the following privileges:

• 30 days interest free: 30 days interest free on all purchases
• Free delivery: Free delivery on all orders over $49
• Priority: Priority delivery, orders picked and packed 9am - 9pm (EST), Monday to Friday
• Priority customer service: Priority accounts team guaranteed to repond to all inquiries within 24-48 hours
• No hidden charges: No hidden or sneaky charges, no account keeping fees and no handling fees
• Always in stock: 99.2% of our 5,100+ lines of cartridges are always in stock, equating to million of dollars of stock held at any one time - cartridges.com.au always has you covered!

Account customers enjoy 30 days interest free on all purchases.

Non-account customers, payment is made at point of purchase.

Yes. Simply log in using the same account details from any computer.

Yes. 

Environmental

Commitment to our community and environment is one of the three core values of cartridges.com.au. Our aim is it to actively deliver positive outcomes for the environment wherever possible, examples include:

Active recycling of warehouse waste
You may have noticed that the box your cartridges are delivered in is often a pre-loved printer box, cartridge manufacturer box or even a wine box! We recycle as many boxes as we can and this starts right on the floor of our warehouses.
• Paperless office
As weird as it sounds, where possible we try to operate a paperless office. For this reason we don't accept orders via fax or post we send invoices electronically and all snail mail is printed on recycled paper and envelopes.
Cartridges.com.au Green Standard
Cartridges.com.au has a policy to only deal with cartridge manufacturers who have an active environmental policy - we call it our Green Standard. We do not and will not supply cartridges from any manufacturer without such a policy.

Recycle them - do your bit for our planet!

Research conducted by Pollinate for Planet Ark in 2010 found that only 50% of people correctly recycled their printer cartridges in Australia. When you consider that about 13 million ink and toner printer cartridges are sold each year, that's lot of chemical and plastic waste that is going into landfill!

Cartridges.com.au wants to help you do your bit for the environment, just follow these simple steps:

Home users - Drop into a Planet Ark Recycling point 
Home users with used cartridges are encouraged to drop you cartridges into a Planet Ark collection point 

To locate your nearest Planet Ark collection point simply enter your postcode and suburb here http://recyclingnearyou.com.au

Business users - Request a free Eccosave recycling box and we will pay for collection

Business and large volume users: cartridges.com.au will provide you with a free Eccosave recycling box and once it's full we will pay for it to be collected.

Eccosave are one of the leading cartridge recyclers in Australia, since inception they have recycled over 450,000 cartridges equating to 1.5 cubic kilometers of saved landfill.

To arrange your free eccosave recycling box click here

Yes, cartridges.com.au offers a recycling services for all our clients, just follow these simple steps:

Home users - Drop into a Planet Ark Recycling point
Home users with used cartridges are encouraged to drop your cartridges into a Planet Ark collection point.

To locate your nearest Planet Ark collection point simply enter your postcode and suburb here http://recyclingnearyou.com.au

Business users - Request a free Eccosave recycling box and we will pay for collection

Business and large volume users: cartridges.com.au will provide you with a free Eccosave recycling box and once it's full we will pay for it to be collected.

Eccosave are one of the leading cartridge recyclers in Australia, since inception they have recycled over 450,000 cartridges equating to 1.5 cubic kilometers of saved landfill.

Cartridges.com.au has a policy to only deal with cartridge manufacturers who have an active environmental policy - we call it our Green Standard. We do not and will not supply cartridges from any manufacturer without such a policy.

To make it easy for you, we have listed a range of manufacturers who meet or surpass our Green Standard, including links to their environmental and recycling policies.

Customer support

Please contact us on 1300 227 874

Send a message

Please contact us at support@cartridges.com.au